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Hearing video

ZBA Hearing - September 30, 2026

Philadelphia Zoning Board of Adjustment (ZBA)Sep 30, 20266h 10m

I do.

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Right?

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Yes.

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Mr. Glanzmann, in your capacity with McDonald's, what does that look like on a day-to-day?

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I'm an area construction manager.

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I oversee construction projects of all nature all over the Bethesda region, which is the region that we exist in in Philadelphia.

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yeah and i know you have been working on this with it's owned by a franchise operator correct

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that's correct okay uh grant grant scholars who i don't believe could be here today but you've

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been working on this for two years with mr skyless on the redevelopment of this location

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correct that is correct yeah and as i understand it from you and from mr skyless you've been very

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clear that um from mcdonald's perspective this building as is you know not just the restaurant

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itself but the configuration and the vehicular and pedestrian access is just below what you want

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represented by mcdonald's correct correct at this point um we're inefficient in the kitchen

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we're inefficient in the drive-through we are unable to add any of the new upcoming items

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in the kitchen to make whatever we're going to make the dirty sodas all these things that are

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coming out uh we have very limited space uh we also have some issues with plumbing and electric

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that are ongoing. Our operator stated he sees the restaurant as unreliable at times just from

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the output that we can do because of our inefficiencies and our constraints of the

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current kitchen. Great. And I know you met several times with the community, correct?

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Yes. With me, yes. And we made a series of changes to come to this look that you see here,

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correct we did and we we added in the glazing on the front the glazing on the back um the glazing

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and windows looking into the parking lot and then even even when they said hey what else can you do

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on the 52nd street side which is you know kind of back of house and it's tough to put windows on

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you came up with just adding an architectural feature that has never been seen in pennsylvania

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correct that's yeah that's correct um even the windows on the on the what we would consider the

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back of the building, which faces, um, I'm sorry, chestnut stream. That is not a standard. That is

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our, our freezer cooler area. So we listened to the community group, gave them an added feature

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that they were expecting and hoping for. And as, uh, uh, Brett said, we, we added that additional

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architectural feature. I, there might be five in the country, those French fries. I know they're

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it's kind of abstract, but there's only five in the country. Um, and we will be the only one,

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um as i know in pennsylvania and philadelphia has no others and we're we just built a new one in a

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university pen and we're building another new one on 15th and walnut i believe it's 15th walnut

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on 15th and walnut i believe it's 15th walnut and neither one of those locations will have this so

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and neither one of those locations will have this

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we will be exclusive this will be exclusive to our location at 50 seconds yeah and then just

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can you just talk about like so the the interior you'll be using the uh modern uh new mcdonald's

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motif in the interior correct correct it'll be a newer our seating and decor package will be a

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newer package it's only existed for about two years now so that that'll be a major upgrade over

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what's existing um the front counter layout will be different from what you've seen we'll have

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additional ordering kiosks which will make the customer experience better and

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anytime you can get in and get off the site in the restaurant and faster food

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hot food not waiting around for 30 40 minutes it's better and that's what we're

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trying to do with this kitchen is to you get the order in we're pushing it out

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to you as fast as possible and as warm as possible and ideally to the standard

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that we want to be hot fresh and made to order in a restaurant that looks absolutely

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outside and that is warm and hospitable to the residents who live in this community correct and

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that's i think one of the things that we as we're going through this process we want to upgrade the

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building not just for for our own sake but it is it is a little bit of a blemish on the community

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that that's there um we this is not a mcdonald standard that we'd want to show everywhere and

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we're trying to upgrade those things you mean the existing restaurant that's there right now

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you wouldn't accept this somewhere else uh we would not not at least not as long as it's been

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there yeah so is there anything further you want to add as far as i i think the investment i mean

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this is i mean there was any other way to avoid all this yes and to to have this restaurant we

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talked about this a lot correct if we could if we could put it on chestnut if we could put it on

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52nd street we did avoid this whole process we would have and ultimately you said to me what

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we weren't able to do it and that's because it's just uh the the drive-through it's a huge portion

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of this of this um operator's income and um i'm sorry yeah you're all aware um no the services

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are at yeah i apologize yeah um and if we if we take that away it does impact him significantly

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also it's going to impact the community i mean we have a high percentage of people coming into

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the drive-through right now as inefficient as it is it they're they still want to use it so it isn't

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something that's going away um and we're not going we're not getting and you're serving you're

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serving customers 24 7 correct we are 24 7 out of the drive-thru um we are closed 10 to 6 in the

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lobby um you can pick up orders at the pickup window um on the building but inside you can yeah

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and you have a lot of customers who are coming in going into uh university of pennsylvania the

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hospital night shift to get food coming in coming home to get breakfast using for breakfast from

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from the medical complex that's very close by that's correct yeah and as brett said i just

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want to reiterate we this is a major investment that we're prepared to to do and i you know

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philadelphia is a union town and we will be using union labor in this location as we rebuild it which

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mcdonald's in general does get away from but it is something that we know how significant and

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important it is in the city so it's something that we want to make sure we do let me ask you

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one question this was this was the the operator one of our calls describe the restaurant net right

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now is unreliable meaning the operations because of the infrastructure of the restaurant are

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unreliable but for customers it's unreliable because of the drive-through and all the concerns

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that we've talked about correct is that is that characterized kind of how you look at it from

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i would exactly right yeah is there anything further you'd like to add no no did he adopt

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your testimony um you heard my testimony otherwise yes sorry yeah you heard my testimony otherwise

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i did yes and is it true was it too inaccurate yes and you adopted as your own yes yeah and

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justin you also heard my other testimony um was it true and accurate yes you adopted as your own

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yes is there anything further you wanted to add you've been living this project for 10 years

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I think, don't start the 10 years again.

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We've been all living this for years.

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We've got to move on a little bit.

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Go ahead.

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Yeah, I was just going to highlight, again, we highlighted a lot of the new interior,

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just summarizing what we've done, what we've worked on.

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We've touched on it a little bit, making it as walkable, as community-friendly as possible

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with three pedestrian access points, one from Chestnut, one from 52nd, and one from Sansom.

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All of those being strategically located at the highest pedestrian generators.

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So the one on 52nd is right at the bus stop.

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That's right. That's right here. Correct. That is correct.

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Yeah. And that was something we worked on with the community.

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That is correct. Yes.

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And then the nicely landscaped access from Chestnut, that is right adjacent to the Y.

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And then the nicely landscaped access from Chestnut, that is right adjacent to.

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So trying to keep that as, you know, pull the pedestrians into the site as much as possible

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and make it so that they don't have to walk through any drive aisles or minimize that travel time

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where they have to cut across any sort of drive aisles there.

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And then, again, from Sansom, located right across the street from the library.

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So, trying to strategically locate those with the crosswalks that are proposed, the traffic calming speed bumps, the flashing pedestrian crossing signs, and then I think Brett touched on it earlier, the additional landscaping and landscaped areas.

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So, we've reduced impervious cover on the site by about 1,000 square feet.

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So, that's reduced runoff, that's improved water quality on the site, and the landscaping currently is very sparse.

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right now we have there's about one tree and maybe a handful of shrubs uh proposed we're

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we're proposing 23 trees and over 130 shrubs uh it's just to help uh make this as an attractive

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location as possible um and combined again with reducing that impervious cover increasing the

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landscape space we are installing a new stormwater system which again helps reduce stormwater rate

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leaving the site uh improve water quality uh so overall it's going to be a benefit to the community

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did he adopt your system yes he did yes he did are you done i am for now yes yes i am i am

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questions from the board yes i have a question about the proposed changes and just specifically

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is the new building a reduction in total square footage of the restaurant to the current it it is

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a Justin help me on this it is yes the rest the building is smaller and as I mentioned it used to

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be there was multi-tenant I think there was I don't know there's a tax preparer in there at

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some point like in that that's that whole back half on 52nd Street that's all bunkered so then

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my clarifying question is, is the McDonald's square footage smaller in the new building or

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larger? Understanding that the old building had multiple tenants. It's slightly increased.

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Slightly increased. Okay. How many seats could have been there for the old one? How many seats

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in the old one? Because you said 60 here, right? In the old one, there were 68 seats, I believe.

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You said 60 here? Yes. Yeah. And that was another change. I think we were down in the 50s.

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Okay, and we again that was referencing the community letter how we increase the seating we had a we had a redesign the whole restaurant to get an additional 10 seats, but we did that to accommodate my second question is in this now parking.

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It looks like the parking lot has a few less parking spaces to accommodate all of the stormwater and green infrastructure, which I commend you for because I think it's important.

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Are any of these designated spots for short-term pickups?

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Like people who are running in to do quick deliveries or pre-order,

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because I know now you can do a McDelivery in the app

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and can be ready for you for pickup.

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We do.

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Right now there are six spots.

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You can see them in the upper right-hand corner there.

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With the dots?

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That's correct.

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Yeah, those are off of Sanford Street.

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yeah and then i think just the my last comment is like i understand a lot of the conversation i

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think you guys have done a commendable job trying to accommodate all the commentary from the

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community um but i do think like part of the problem that we have on these commercial quarters

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in philadelphia this is a demonstrated precedent that we'd be setting on 52nd street i do

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understand why that sentiment was made um and i think you know uh as we are trying to improve

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these commercial corridors across the city and especially these targeted corridors which 52nd

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street is one of them um you know a lot of this is really made around trying to make them as walkable

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and as pedestrian friendly and to like really focus on street traffic and i think you guys have

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done a lot of work here but it still feels like from like the sidewalk side it's it's still a car

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thing like you know on your money shot you know view of mcdonald's is going to be people picking

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up their food from the drive-through even if you do have some tree screened so um i think you know

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just keeping that in mind like i've seen and i mean i grew up in the mcdonald play space era so

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i have a very different idea you used to have one in the front that that's the setback i didn't grow

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up here in philly but that's the step back in the front but you know i think there were like

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outdoor seating there was like a lot there was garbage kids there was a lot of things there was

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mcdonald's play pace there was things that were created to kind of create more of an outdoor park

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like access that was like people focused rather than car focused and so I do think that just as

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a statement I think to be able to find some way to get something in here because I think the only

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to get something in here because i think the only other car focused thing does still have partial

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other car focused thing does still have park.

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frontage on 52nd street and they kind of turn the parking on the side it's a much smaller building

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so not 100 applicable but they do have outdoor um what is it picnic table seating um to try to

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create like an outdoor seating area and gathering area and i think like something like that might

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be like might mitigate some of the commentary coming from the rcos and community can you tell

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me what what um that's the barbecue joint it's like two blocks away from yeah all the questions

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yeah i have a question so what percentage of your business is the business is drive-through

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versus walking walk through walking uh currently right now we are at 40 percent uh typically we do

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see that number go up um as we become more efficient uh what ends up happening especially

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on the current layout is as justin mentioned we have four um basically get four cars in queue

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and then you're done so people abandon the drive-through and they'll either park

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uh in our lot if there's a there's available space or they'll park off lot and walk in

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so by being able to accommodate more sites we do expect that drive-through number to go up okay and

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in this diagram that you have up now um the cars come through i think there's two ways you can

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order right two two window order windows so how many pickup windows do you have um when they come

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in in a single lane on the southern portion of this uh diagram that i'm looking at sure um the

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actual pickup windows there will be two uh what we we call them uh the cash booth which is the

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first booth when you have to actually pay cash or pay the card if you didn't do mobile okay where

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where is that on here it's where the pedestrian crosswalk is to the left okay it's right in that

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area uh it's probably hard to see here but um right there yeah and then we have our present

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booth which is the second booth it's probably right now where you see the the last car before

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the space uh and thank justin that's the present booth and that will be an actual pickup with your

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food portion and then we have a third window where you see that last car and that is the

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if we're overly busy or you have a very large order you pull for it there one of our team

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uh members will give your food out of a window so you have two technical pickup boots and you're

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entering and exiting out of chestnut street yes yeah one one way direction

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okay and does this build one last question so does your building i could the rendering of the

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building um those those fries are they are they painted or the building or are they like a

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different type of material that's attached to the building so are they obstructing any view of like

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52nd street oh uh no um so there's two options and we haven't gone to that to that extent yet

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so it's just proposal um we can paint them on or there are metal fabricated um pieces that we can

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put onto the building itself so you would be able to save from 52nd street for sure okay all right

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thank you welcome can you go back to that site plan for a second the um i guess the the concern

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i guess that the the overall community has is that it's it's a very suburban model in a very

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urban context right it's just it just is so i guess the question is did you ever consider going

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up um as opposed to just a one-story building when everything around there's either two stories or

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three stories the other thing is um on the corner where the um um bus stop is it's a pinch point

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it's very tight i used to go to the gym there the y so i know this is very well yeah absolutely

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it's like very well i know the drive through i know the inside and out um i remember when it

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built but that whole area right on the corner of 52nd and chestnut is just very tight and it seems

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that with this plan you have the opportunity to give some more back to the um to the public way

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by even creating something more and nicer on this this corner here since you're set so far back so

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that may be a consideration in what you can do there. The other question that I have is

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how do you get from the Sansom Street? I see the walkway, but where's the pedestrian

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entrance, the main entrance? Right there. It's right there. You come into the restaurant right

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there. Okay. So is that the back entrance or is that the main front entrance? That's actually

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the front entrance so if i'm coming off of 52nd street and i'm and i'm walking i have to go to

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that entrance to go into the into the uh the store well if you're on 52nd you can either

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go up to samson and come in through the the crosswalk right there or you can

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crosswalk right where from where the septa um the second crosswalk that's right here okay so

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um the second crosswalk that's right here okay so so so what's what's so so this is actually the

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back and this is the main entrance the main pedestrian entrance is that what you're saying

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