civus
Minutes

COMMITTEE OF THE WHOLE, April 20, 2026

Philadelphia City Council Committee HearingsApr 20, 2026

People mentioned

Names our system found in this transcript. Automatically extracted, so it can include anyone named in the record, not only officials or parties.

Organizations mentioned

Ms. Hill

Thank you. So around spring of 2025, we did an analysis and we determined that we needed approximately 3000 permanent supportive housing units to really have an impact to ending homelessness in Philadelphia. And part of that was taking into consideration the turnover that we have on our current inventory. But not only that, to the Councilmember's point earlier, how do we slow down the rate of people entering into homelessness in the first place. So that number only works if we can slow down that rate in homelessness.

Councilwoman Gauthier

I see. And what is that dollar amount attached to those 3000 units, ballpark?

Ms. Hill

I can get to do that. Some of that would be dependent on the size of the family. So on average, the rent for an SRO, I believe we had it around $1000 to $1,200 for a single room occupancy. So it only goes up from there, depending on the size of the family. And then as we talked about earlier, there isn't a one-size-fits-all to the number of services that may be needed. So if we are doing more of a housing first model where we get the person in there and get them intensive services once they are in permanent housing, that is significant more of a cost than somebody who may be housing ready who doesn't need as many services or support when they get into permanent housing.

Councilwoman Gauthier

I understand. How much of the FY27 budget is allocated towards this need and how much do we typically spend on permanent supportive housing?

Ms. Hill

I believe our current number is -- well, we have two different budgets that we have that should explain. So the General Fund for FY27 is 39 million that we have allocated. But there's also some funding that doesn't come to us. That's the HUD Continuum of Care funding that is also additional funding that comes to the City of Philadelphia. Even if it doesn't come through OHS, it goes directly to the service providers.

Councilwoman Gauthier

Got it. And I know we touched on the $8.8 million allocation that is going to you all through H.O.M.E. But I apologize if I missed it, are you -- I know that this is mostly going to homelessness prevention in year 1 of the H.O.M.E. budget. But can that money also be spent on expanding access to permanent supportive housing? And can you provide the spending breakdown for those H.O.M.E. funds?

Ms. Hill

We can't provide it today, but we can get it to you in writing. And the only reason I hesitated on that is because we are -- through unfortunate scheduling conflicts, we just wanted to confirm that with the H.O.M.E. department. But once we get that, we can get that to you in writing.

Councilwoman Gauthier

Okay. Thank you. And lastly, your budget testimony says that we received 37.5 million from HUD in the last two years to fund permanently supportive housing. We know, as Minority Whip O'Rourke brought up, that that is likely to be cut by 70% starting in FY27 because of policy changes from the Trump Administration. Can you provide in detail how much money will be reallocated from which funding sources in FY27 in order to make sure that we don't lose any permanent supportive housing slots because of these changes At HUD?

Ms. Yates-Gale

Good afternoon, Councilmember. Crystal Yates-Gale, Deputy Managing Director of Health and Human Services. What OHS is working on and planning on is a bunch of what- if scenarios. So it's difficult to say exactly how much money will be allocated differently, but they aren't ignoring the fact that there is significant uncertainty around the COC NOFO and they're making plans, and they're following it closely and will make plans accordingly.

Councilwoman Gauthier

Okay. Thank you for that. We know that it takes a big chunk of money to go towards this housing and we know that this is the most proven effective way to keep people out of homelessness. So I can appreciate that you all are creating these scenarios. Thank you also for the conversation on Friday. I think as Council though, we need more than that assurance. We want to see in realtime how we're planning for this because it would be disastrous for the city. And so, we need to understand what those scenarios are. We need to ensure that we're reallocating as necessary and that we're asking for help, whether that's the state or philanthropy or other sources. And so, I would ask that we can have that conversation along with you all.

Ms. Yates-Gale

We agree. And I will just add based on the conversation on Friday at the HUD briefing, what was communicated to us was HUD's intention to deprioritize permanent supportive housing and then go back to what they call a third, a third, a third model. And what that does is shift money from permanent supportive housing to other housing types. And so, what OHS is going to do, and they can follow up in writing when we have more information, is take some housing that's funded by General Funds, that would be now qualified for the COC funds and move them over to shift those funds in that manner, but we can provide a more definitive answer in writing.

Councilwoman Gauthier

Thank you. And thank you for all of your work. I realize that this is a tough time and we want to be in this with you. Thank you so much.

Ms. Yates-Gale

Thank you.

Council President Johnson

Councilmember Jim Harrity, then Councilmember LANDAU, Councilmember Dr. Nina Ahmad.

Councilman Harrity

Thank you, Council President. Thank you for your service. We've been going around -- the Council President and our Leader Katherine Gilmore Richardson have been doing tours of some of the service provider locations that we all have been going on and seeing some stuff that is worrisome, to say the least. But on a different subject, the city's ID program, can you explain how the city ID program accommodates our at-risk population, for example, individuals experiencing homelessness who may not have a permanent address but may need a city ID to access social services? Talking to some of the residents when we're out and about and talking to some of the service providers, one of the big obstacles that was told to me was the ID. Getting them ID is a very important step in the process. How are we trying to help with that? I know that the state IDs are through the state. Is there any programs where the state waives the fees because the fees are what -- they don't have it to begin with and then they want to charge them a fee to get their ID to get their life in order. Same thing with Social Security and birth certificate. There's a fee on all of these. And when there are minimal fees for somebody who's already struggling, it can be a lot to handle. So can you please just give us a little breakdown on how that's going to work with the city ID and how that could be helpful and that kind of thing? And the other was the 2% hotel increase proposed for funding homeless services and wraparound services. Can you describe how this funding will be allocated? When you say 1000 beds, the hotel tax rate is now 15.5 and we are raising it to 17.5%. Can you list all the taxes that hotels are already paying? And I understand for time for that one if you want to get back to me, I'm cool with that. But I would like to hear about the ID and what we're trying to do to help with that issue.

Mr. Holloman

Thank you for that question. I think we'd break this down in three parts. So I will tackle the ID portion of this. As you stated before, the state do not waive any fees as it relates to state IDs. There are organizations such as Broad Street Love, the Hub of Hope and BenePhilly that does support individuals with getting ID. And unfortunately, ID challenges have been extremely difficult over the last couple years because you need ID to get ID. There are still organizations that put up a portion of funds to help individual support in getting IDs. With the city ID, if they're working with different organizations, there are organizations that will work with the City of Philadelphia to get them the city ID in order to start that process, in order to get a state ID. We're looking at some of the challenges right now that is ahead for us as it relates to the Real ID as it pertains to try to get into housing and other benefit sources. And so, that's one of the things that we're evaluating with the different organizations in terms of what are the needs that are there. But again, there isn't a particular pot of money. Some philanthropy organizations have stepped up to the plate and provide that full funding for the state ID, but we're looking at every avenue to see where is the gap and how can we partner with organizations to make sure that people are experiencing homelessness and then in housing right now to make sure that they get access to Real ID, because that's where some of the things that are moving to the near future is, people needing to get Real ID.

Councilman Harrity

The address is a real -- because they don't have an address. But one of the ways that the veterans attack that, because they couldn't get a lot of the veterans to come in, but they still need to get their medicine and stuff like that. At the multi-service center, they have little mailboxes, P.O. Boxes, so at least they get mail. And maybe that would be a way there would be a central location where they could register to get a little box so that way their papers could come there. And then once, you know, when they can check it, you know.

Mr. Holloman

Yeah. VMC, they do an absolutely phenomenal job for veterans. Broad Street Love, who's up the street, they do mail and address for individuals who are experiencing homelessness too. So those are great resources.

Ms. Hill

We also have --

Councilman Harrity

That's what I'm saying. Maybe we need to come up with a central location for us for the homeless outreach to have little boxes in different areas where they can actually get mail. Anything they're going to do to try to end homelessness, even if it has to do with addiction, there's going to be stuff that's going to be coming or stuff that they need or they're waiting on, right.

Ms. Hill

Yes. And there are a few service providers that do allow boxes at their location so that individuals can get mail there. I would also add that we have a site called Pat Mission, wherein our landlord gateway team actually does a great job of engaging landlords to be able to identify the services and support that they're willing to waive. So whether it's an ID, criminal history or something like that, our landlord gateway team works with those landlords so that they'd be willing to work with our individuals who may be missing some of that.

Councilman Harrity

Yeah. Maybe we too can throw up some money towards something like that, some kind of fund. I'm not sure how we would do that. But the bottom line is the fee's minimal. The number of homeless and the fee, I think the city, we, could handle that, you know what I'm saying. I don't think that in the scheme of things it would be a ton of money in the 6.8 billion, 7.4 billion budget. Thank you.

Council President Johnson

Thank you very much. Chair recognizes Councilmember Rue Landau, Councilmember Dr. Ahmad and Majority Leader Gilmore Richardson.

Councilwoman Landau

Thank you. Thank you, Councilwoman. Thank you all so much for being here. Thank you for meeting us last week and answering our questions. I want to tell you that I am personally excited about so much of your goals and transformation, super excited about your new database. I think that that's going to be incredibly helpful. And one of the things I appreciate the most is when we bring issues to you of things that we say, hey, you might have been doing this for many years, have you thought about changing it, that's not a bad idea, we will consider that and you're right and let's think about that. So I appreciate that. I hope these were not already asked and answered, but I wanted to try to get some specifics here. I'm going to ask the first question on average what's the annual cost per participant to provide permanent supportive housing, including housing subsidy and supported services?

Ms. Hill

On average -- I would have to get you the average number because it also varies depending on their income, but we can get you that. For permanent supportive housing, to include services?

Councilwoman Landau

Yes.

Councilwoman Landau

And how do those costs of permanent supportive housing compared to the alternatives, which are emergency shelter, psychiatric hospitalization, emergency department utilization or incarceration for individuals with serious mental health conditions?

Ms. Hill

So I can speak to the shelter costs. The shelter costs right now is about $65 a day. That's to include some of the services that are provided at the site, but the medical support I wouldn't be able to speak to how much those cost.

Councilwoman Landau

What are the other barriers to -- what are the services that you need more in this housing? I know that Council President talks a lot about -- the most recent homelessness roundtable talked about medical care, making sure that we, one, can release people from hospitals into shelters with that care. And what are the services that we need to get into the shelters? And do you know approximately how much it costs to do that?

Ms. Hill

So right now with our shelter bed expansion project, we are actually trying to add some of those services, so behavioral health support, medical support, the food is provided there and case managers are on site there as well. That is different than permanent supportive housing. You won't have all of those services typically onsite, which is why the cost of shelter is somewhat higher than the permanent supportive housing. But we are trying to also look and see how we can expand those services to more of our shelter systems right now. While we're adding them to the new beds, we're also looking at the opportunities and see how we can add some services and do more partnerships, like the one that we have at Hope 220 where Jefferson is providing that and Jefferson is paying for those services. So we're trying to definitely do it all hands on deck.

Councilwoman Landau

Have you reached out to Temple and Penn and the other medical providers for that? It helps them as well, right?

Ms. Hill

Yes. We have a housing and health care committee as well that has individuals from those institutions on there, and then we're planning a meeting with the health care providers working with Pew to be able to have that conversation about what is needed onsite.

Councilwoman Landau

That's great. Last question, you said that HUD is going back to the model of a third and a third with funding. Is it the same dollar amount, just allocated in different ways?

Ms. Yates-Gale

Well, we don't know because they didn't show us the dollar amounts. They just spoke in generalities. And when they spoke, they spoke in -- what we've been doing is just increasing money over time. We see that we need more money in transitional housing. We need more money in emergency shelter. So we're going to default back to what we did in 2007. Because what was explained to us is that's what they believe works. So they didn't give us $1 amount. They just said that they would allocate those dollars, whatever they are in those third, third, and third buckets.

Councilwoman Landau

We approved $800 million for the H.O.M.E. Initiative, and I have a feeling I can speak for the colleagues here to say that we absolutely expect that permanent supportive housing will continue to be funded in whatever way. We have plenty of money out there and we just need to make sure it happens. It works. It's the program that has the most bang for its buck. We have thousands of Philadelphians who will be harmed without it. And so, the first chunk of the money has been allocated, but there's more and we got the money there and we can do it.

Council President Johnson

Point of information. Here's what I would like to do, and I would like to do a follow-up and we'll have to do the whole public thing with the Office of Homeless Services, Jesse Lawrence, Angela Brooks. We can all get in the room 2 and see if we allotted $1 billion for housing, the Mayor wants to do 30,000 units of houses that's rehabilitated and permanent housing. And we've given $8 million toward addressing the issue of homelessness. What's the strategy and how can we work together on the permanent housing side? And I also think Kelvin Jeremiah should also be a part of this conversation as well, just so we know that there's a long-term -- and I'm not saying it's not but I'm sure it is one. But I mean, I have to be upfront. The question was how does your Office of Homeless Services tie into the H.O.M.E. Initiative. And the initial response was, well, I had to defer that to Angela Brooks. I'm just being real. I would think that because we have to aggressively get this done within the next -- the Mayor only got another term, so her goal is to get this done prior to her term being over with. There will be aggressive conversations with a sense of urgency. And you would know, separate and deferring, just being real. And the same thing, I like how you talked about PHA, because then we would know the totality of what that permanent housing number is. And there's a target to go after for us to accomplish that goal. And so, I would like to work in partnership with the Administration and have a roundtable discussion around that conversation. The Chair recognizes Majority Leader Katherine Gilmore Richardson.

Councilwoman Gilmore Richardson

It's okay, Council President. Am I next in the queue?

Council President Johnson

I have Dr. Nina Ahmad and then it's you. But you can give your point of information.

Councilwoman Gilmore Richardson

You addressed it, Council President.

Councilwoman Landau

Real quick can I just finish with just one last sentence?

Council President Johnson

Yes.

Councilwoman Landau

Thank you. I won't even ask you. I will repeat that I asked if you would commit to having quarterly meetings with the Housing Committee, and you agreed to do that and we appreciate that very much.

Council President Johnson

Thank you very much. The Chair recognizes -- is there a point of information, majority Katherine Gilmore Richardson?

Councilwoman Gilmore Richardson

No, Council President.

Council President Johnson

Okay. Councilmember Dr. Nina Ahmad.

Councilwoman Ahmad

Council President, you actually teed up the question I was going to ask about the H.O.M.E. bill because I was able to secure an amendment in that for $8.8 million that was passed, and this was to prioritize DHS-impacted families and children at risk for housing insecurity. So I wanted to know how you will see that money. I asked the Mayor this directly. And she said, Angela Brooks. But I think the actual work will be done by you. So just like the Council President said, we need to really understand how those dollars are going to flow, how quickly they will flow, how will we know they flowed and see the impact. We need some data collection from this entire process. That's one, just to reiterate what you said. The second thing is that the University of Pennsylvania's Field Center for Child, Policy Practice and Research found that 20% of homeless youth in three major cities, including Philadelphia, are victims of human trafficking. So I wanted to know what sort of awareness you have and how is that built into the work you do, and what are we doing from your perspective in prevention?

Ms. Hill

Thank you. So for the first part, some of the funding from the H.O.M.E. bond that's for the families, we partner with PHA to -- they renovate larger units because sometimes it is a struggle to house families that are larger and then they help subsidize some of those units. And so, our plan was to continue some of that program as well with the H.O.M.E. bond. And then we were also originally planning to look at some homeless prevention. As Deputy Managing Director mentioned, some of our contingency plans on what we're going to do with the federal dollars include whether or not we need to shift the priority of that $8.8 million. So that's why when you even asked what is our plan, that is one of our plans, will we have to shift the priority for that funding. Now, as far as the homeless youth question, we do have separate access points that are for homeless youth or young people experiencing homelessness. And as mentioned by one of our providers, part of that reason is because we identified that they were not coming to our intake centers. So we have sites that are targeted for individuals who are younger, who may want to come in. We meet on a regular basis with a variety of different providers, including OPS to be able to look at some of their programs. And I believe currently one of their contracts is through us and then they're going to transition to taking that contract on themselves as well. But we are engaged with different providers to be able to provide some support, maybe not enough. And we certainly welcome looking at different opportunities.

Councilwoman Ahmad

The reason I asked specifically about human trafficking, the response and the way we engage with young people or anybody who has been trafficked is very different than someone else. So that's why I was asking, what do you have in place to work with that particular impacted person which is different than everybody else? So it takes a very different approach. And because they're still very much the prey of those who were trafficking them. So there's a security issue. There's all kinds of things. It's a very different phenomena. That's why I wanted to know if there was an actual specific effort within OHS to address that?

Ms. Hill

Yes. And we do partner with different agencies that deal with human trafficking. And one of our COC grantees, South Asian Army, one of their awards through the COC is targeted to that specific population.

Councilwoman Ahmad

So it's contracted out and that's how -- the reason I asked this, going back to the question, when we had that person who was trafficked, we were not able to find immediately placement for them. That's why I'm asking this. So there needs to be some clarity here, because Salvation Army was not responsive in how they would place that person. So we'll follow up about this because this is very specific. We actually have people and they were not served. By all this money we're putting out and contracts with all these people, I don't know what kind of feedback you have in assessing how these contracts are working, how efficient they are, what are they producing, we need oversight on our tax dollars that are going out to these different providers who say they do all this.

Ms. Hill

If you're okay with it, Councilmember, we can have a member of our team follow up with your staff so we can find out specifically what happened and figure out how to address it.

Councilwoman Ahmad

Thank you. Thank you, Council President.

Councilwoman Gilmore Richardson

Thank you, Councilmember Ahmad. The Chair now recognizes Councilmember O'Rourke.

Councilman O'Rourke

Thank you, Madam Leader. What policy considerations are driving the Administration's proposal to use a hotel tax to fund additional homelessness services? What are the anticipated advantages of this particular approach compared to alternative funding mechanisms?

Ms. Hill

For that question, I would have to defer to our colleagues from Budget or Finance.

Councilman O'Rourke

Who are not here. Understood. Okay. Thank you very much.

Councilwoman Gilmore Richardson

Thank you. The Chair recognizes Councilmember Landau.

Councilwoman Landau

Yes, I had one more question. Has OHS assessed the potential impact of the impending Medicaid cuts on services delivered to its contracted providers? And is the Administration developing a contingency plan or different budget in response?

Ms. Yates-Gale

Thank you, Councilmember. I'll take that question because, as everything else, we want to look at it with a One Philly approach and comprehensive approach. So in OHS, along with our partners in CEO, but specifically DBHIDS, OHS, PDPH, we have put out an RFP. We selected a provider, which they will be notified very soon, with deep Medicaid experience here in the Commonwealth of Pennsylvania, to help us look at this problem with four lenses; one, enrollment and re-enrollment to make sure that when people are having to re-enroll twice a year, that they don't fall off the rolls. Another bucket is finance. How will this financially impact us and every department and agency? The third is technology. How will we use technology to get people to do their requirements the easiest way they can? And then community engagement. How will we get the word out so we expect to start this engagement I hope by May 1st so that we're prepared by January 1st to make sure that we have the fewest cuts that we can possibly have here in Pennsylvania to Medicaid.

Councilwoman Landau

That is great news. Thank you.

Councilwoman Gilmore Richardson

Thank you. Thank you, Councilmember Landau, and thank you, Councilmember O'Rourke. I will end this round by getting my questions on the record. I wanted to defer to my colleagues to go ahead of me. So on Friday, we thank you very much for the briefing. You all briefed the Council offices on the Shelter Monitoring program created in FY25. Of the providers listed in the document, only nine providers failed in any of the three categories. As you know, my office is in regular contact with individuals currently living in shelter, and the experiences shared do not align with the scores. And so, I will just put on the record, as Councilman O'Rourke did, some of the complaints that we typically receive, pests and environmental concerns, bed bugs, mice, roaches, water bugs, mold, mildew, spoiled and/or out of date food, bedding, mattresses, pack-and-plays, lack of hand washing, supplies and equipment, no toilet paper, restroom challenges, dining room 21 challenges, community room 22 challenges, food service lines, unequipped staff relative to case management, security, residential aids, housekeeping and food service and incidents with staff that may be rude or disrespectful or exhibit retaliatory behavior, of which I personally experienced and you all know what I'm referring to. For the record, how many inperson visits were conducted at each site? And of those inperson visits, how many were scheduled versus unannounced? How many participants at each site are interviewed as a part of the monitoring process? And are these interviews conducted confidentially? I know OHS recently issued an RFP for food services. This was prompted by, I'm sure, participant complaints about quality. My office has been hearing complaints about the quality of food at these locations for at least three years. So if you could talk to us about why it took so long to identify a new provider and/or go through this process? And then one last question I wanted to get on the record and the remainder I will submit for a written response, but I do appreciate the $2.3 million in investment in shelter maintenance undertaken thus far and also the capital investment in the six-year plan as well as including the city- owned shelters in the GESA project, which we did support via the Finance Committee. However, we know that the needs are significant and we saw that on some of our recent unannounced tours of the shelters. So when is the last time OHS assessed every city-owned or funded shelter building? What is the overall dollar amount to fully fund the maintenance or renovation needs? How were needs identified for the 2.3 million in FY25 awards? How many providers are serviced under the $2.8 million U.S. Facilities contract? How many facilities are maintained by the expanded janitorial staff? And of the shelter sites with upcoming renovations plan, how much is the city contributing to each project? How will rents be impacted to the city-leased sites? And how much have rents increased at city-leased sites that have failed for building conditions?

Ms. Hill

Thank you. Just trying to make sure I captured all of your questions. The food quality question is something that the Office of Homeless Services have been tackling for quite some time. So that's why it was important to get out a new RFP to be able to get a new food provider, and that would be at not all of the sites, but the sites that the city does provide food services at. And so, with that we have that RFP -- I believe it's still open --

Mr. Holloman

Currently in the works right now.

Ms. Hill

Some of the providers provide their own food. And so, when we do get complaints or a situation or primarily complaints, whether it's food quality, our team does unannounced visits in addition to the announced visits. And we will be able to get you in writing how many visits our team went through this year. In the documentation that you're speaking of that we distributed on Friday, these are inperson visits that they go to, and it's not always at the same time. So sometimes they're only there for the physical inspections. Other times they're going there talking to the staff about case management. The surveys that you saw on Friday are our staff talking to the participants that are at the location. They will identify a few participants. And every visit that they do that is a planned visit to be able to talk to them. And at least from us, it is anonymous. It doesn't have who -- they do an aggregate count so that we just know what people wanted to give us on that.

Councilwoman Gilmore Richardson

Do you have unannounced visits?

Councilwoman Gilmore Richardson

Okay.

Ms. Hill

And some of them are in direct response to a complaint that we may receive. About a month ago, the Deputy Managing Director and I chose several sites and just went unannounced that day. No one knew that we were coming. The directors go out there unannounced and then some of the shelter staff also, our analysts go out unannounced as well. According to our team, between January and March there were unannounced visits that 15 happened at the sites. 16

Councilwoman Gilmore Richardson

Okay. And the other questions relative to quality?

Ms. Hill

The quality of the --

Councilwoman Gilmore Richardson

For the living conditions.

Ms. Hill

So part of that is what we monitor. And when we do those, in addition to what we did last year, there are then recommendations about which contracts we are going to keep, which ones we are going to terminate or at least decide to RFP out. In some cases, we didn't terminate the contract. We just elected to issue a new RFP for those providers. We allow them to do a corrective action plan to tell us how they are going to bring it up to speed. In some cases, they are doing major renovations. So some of the projects we know is going to take longer. One of the sites house a couple of different programs. There are a lot of physical conditions that we know need to be addressed in that building, but we also know that they are planning a much larger renovation project, so we want to make sure that they're handling any health and safety issues that are identified right now, knowing that they are doing a bigger renovation next year.

Councilwoman Gilmore Richardson

Sure. If you can speak to -- you've mentioned the complaint line. How many hours of the day is the complaint line staffed? Because we've heard instances that individuals call the complaint line and they never receive a direct response outside of a voicemail. So is it staffed by a human being? And how many hours of the day does that take place?

Ms. Hill

There are staff -- so the complaint line may be a voicemail that individuals are leaving, but there are staff checking that on a regular basis, they're documenting. We track all the complaints that come in. Even if they're not an OHS-funded shelter, you know, we track those as well. And then is assigned to an analyst to investigate. And in some cases, we are also passing some of that information on to the Ombudsperson as well.

Councilwoman Gilmore Richardson

See, the challenge with that though, we had a constituent case, and Bruce helped us with this case. You know which family I'm referring to, the young lady with the cell phone issue and the baby dropped the phone or the iPad in the water so she could only call at certain times, which is why it was difficult for us or really my Constituent Service Director to connect her with OHS because it was a situation where we had to kind of wait for her to call. And she had a number of children. It was just like a multi-faceted case. So there's no human being answering the phone. Meaning, sometimes we can't get in touch with these individuals after their initial outreach. So is there a plan to have someone staffing this complaint line who can actually be a direct point of contact or a point of initial contact, like a 311 as an example?

Ms. Hill

We can look into that. We can definitely see the need. And I know how important it is to be heard when I have a situation that needs to be addressed. So we can certainly look into that.

Councilwoman Gilmore Richardson

Right. And I say that because is it a situation where if a participant could not be reached, you all could deem the case complete, although service action did not take place?

Ms. Hill

I would have to look into that, but that should not be the case. We should still look into each situation individually. Whether we are able to speak to the person on the phone or not, we should be looking into that to be able to address whatever the complaint is.

Councilwoman Gilmore Richardson

Okay. And last, I want to put this on the record. Relative to the health and safety discharges, how many were issued in FY25 and how many thus far in FY26? And of that number, how many were appealed? And what is the average length of time between the discharge and the appeal because that's another challenge we found in some of the cases? I review personally every constituent case that comes through my office. That's why some of your team members may notice that I'm copied on almost every single email. Because even if I'm unable to get to them during a hearing, at night or first thing in the morning, between 3:00 a.m. and 5:00, I check every single constituent case that comes through my office. And so, we found that a number of the families that have contacted us that have had an interaction with the Homeless Services system, they are stating that the health and safety discharge becomes a barrier for them to access, even if it's transitional housing but trying to get to permanent housing. So can you just talk about the health and safety discharges? What's the number at this point this year? And then also for the last fiscal year and how many of those were appealed? And what's the average length of time between the discharge and the appeal?

Ms. Hill

I would have to get you that information in a follow-up to get you the information on the actual number of discharges and appeals.

Councilwoman Gilmore Richardson

Right. And then what the average length of time is between the discharge, like the whole appeal process basically?

Ms. Hill

And if I can add to that. Even during that process, no one is denied a bed. They can go to an afterhours location and have a bed for the night even while they're waiting for the appeal or even after a discharge, they can go to an afterhours location. The discharge is typically for the bed that they were assigned in at that particular location.

Councilwoman Gilmore Richardson

And that's good to know. I know we've helped several constituents who have been down that road and sort of that process in trying to work with your team to identify other shelter opportunities while the appeal process is going through the process. And so, I wanted to put that on the record. I'll submit the balance of my questions for written response. But I do think that's important as well, particularly because of the personal experience I had at the one shelter we visited. I don't know how the participants would be able to sort of have a fair shake at the process, particularly if it were related to an alleged conflict potentially with a team member, especially the way I was spoken to. And the individual did not know that I was a member of Council. You all know what case I'm referring to. I called you on the spot in the parking lot. I don't know that -- I mean, you know, we deal with a lot. But I don't know that I've ever been spoken to that way by an individual who's supposed to be caring for our most vulnerable populations. And that's why I went unannounced and the individual did not know who I was. And the way I was treated, if they talk to me that way, I can only imagine how those individuals who are coming through that door are being treated every single day. So I appreciate you all following up on that particular case on the spot and we've done the work there, but I think that's important as it relates to the health and safety discharges as well and that appeal process and individuals' opportunity to have a fair shake at that process. So thank you --

Ms. Hill

We want to thank you also for your support on our afterhours, particularly at Stanton.

Councilwoman Gilmore Richardson

Oh, very much so and very appreciative of their work. There being no 18 additional questions for these witnesses, we thank you all very much for coming in today. The Chair now recognizes Councilmember Lozada for a motion that the public hearing and meeting on the bills and resolutions before the committee today stand in recess until Tuesday, April 21, 2026 at 10:00 a.m. in Room 400, City Hall.

Councilwoman Lozada

So moved, Madam Chair. (Duly seconded.)

Councilwoman Gilmore Richardson

It has been moved and properly seconded that the public hearing and meeting on the bills and resolutions before the committee stand in recess until Tuesday, April 21st at 10:00 a.m. in Room 400, City Hall. All those in favor of the motion will signify by stating aye. (Aye.)

Councilwoman Gilmore Richardson

Those opposed? (No response.)

Councilwoman Gilmore Richardson

The ayes have it and the motion carries. Thank you very much. (Committee of the Whole concluded at 4:18 p.m.) C E R T I F I C A T I O N I, hereby certify that the proceedings and evidence noted are contained fully and accurately in the stenographic notes taken by me in the foregoing matter, and that this is a correct transcript of the same. ________________________________ TANEHA CARROLL